Terms of service

1. SCOPE — These terms govern the sale of goods through this website by El Khabya ("we", "us"). By placing an order you accept these terms. Full company details are in our Legal Notice.

2. PRODUCTS — We sell food products: honey, olive oil, and related Tunisian goods. As natural products, colour, texture, and crystallisation vary between batches and over time. Such variation is normal and not a defect. We make no health or medical claims.

3. ORDERS AND CONTRACT — Your order is an offer to buy. The contract is formed when we confirm dispatch by email. We may decline an order, for example where stock is unavailable or an obvious pricing error has occurred.

4. PRICES AND PAYMENT — Prices are shown in euro and include applicable VAT unless stated otherwise. Shipping is added at checkout. Payment is authorized through our payment processor at the time of order.

5. DELIVERY — Delivery times and costs are set out in our Shipping Policy. Estimated times are not guaranteed. Risk passes to you on delivery in line with applicable consumer law.

6. RETURNS AND WITHDRAWAL — As sealed, perishable food, our products are generally exempt from the standard right of withdrawal once delivered. Your rights where goods arrive damaged or incorrect, and your statutory rights, are set out in our Returns & Refund Policy.

7. LIABILITY — We are liable without limitation for intent and gross negligence, and for injury to life, body, or health. For ordinary negligence we are liable only for breach of a material contractual duty, limited to foreseeable, typical loss. Mandatory liability, including under product-liability law, is unaffected.

8. ALLERGENS — Products may contain or have contact with bee products and other natural ingredients. Allergen information is shown on each product page and label. If you have an allergy, check before consuming.

9. INTELLECTUAL PROPERTY — The El Khabya name, logo, the arch mark, text, and imagery on this site are our property and may not be used without written permission.

10. GOVERNING LAW — These terms are governed by the law of the Federal Republic of Germany, without prejudice to mandatory consumer-protection rules of your country of residence.

11. DISPUTE RESOLUTION — The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr. We do not currently participate in arbitration before a consumer arbitration board.