Shipping policy

WHERE WE SHIP
We ship across the European Union and to selected international destinations. Available countries are shown at checkout. If yours is not listed, write to hello@elkhabya.com and we will tell you whether we can arrange delivery.

PROCESSING TIME
Orders are prepared and dispatched within two business days. During peak gifting periods this may extend by a day or two.

DELIVERY TIMES
Germany: 2 to 4 business days. European Union: 3 to 7 business days. International: 7 to 14 business days, depending on destination and customs. These are estimates from dispatch, not guarantees.

SHIPPING COSTS
Costs are calculated at checkout by destination. Gift packaging is included at no extra charge on every order.

CUSTOMS AND DUTIES
Within the EU, no additional customs charges apply. For destinations outside the EU, import duties or taxes may be charged on arrival and are the responsibility of the recipient.

TRACKING
A tracking link is sent by email once your order is dispatched.

PROBLEMS WITH DELIVERY
If an order arrives damaged, or does not arrive within the expected window, contact hello@elkhabya.com. See also our Returns & Refund Policy.